Scanshare service stop or don't start, what to do ?
First we need to know what
is causing this problem, there are some reports that on computers running
Microsoft Office some scanner models requires the Office CD-ROM to complete
To see the Capturix
Scanshare error messages you should the following:
Go to the Windows Control Panel and select
Find Capturix Scanshare and select Properties
on the right-click menu
Check "Allow service to interact with desktop"
and press OK
Press Start to start the service and you will
see any error message that appears.
If you see the Microsoft Office installation
tool you should insert the instalation CD-ROM because the setup application
will ask for it during the installation.
Any other error message send us a e-mail if
possible include a screenshot.:
I use a Firewall how can i
unlock Capturix ScanShare ?
If you use a Firewall you
need to allow Capturix ScanShare service applications.
This is example to Windows
Firewall but its similar to other Firewall applications:
Go to Windows Firewall
configuration and click exceptions tab, then press Add program... button and
To open the port of the Capturix
ScanShare Webserver, just press Add Port... and allow TCP port that you
configure (by default is 80)
to configure with ZoneAlarm Firewall ?
You should allow this
program on the Program Control:
1. Select Program Control
(in Program Files > Capturix Scanshare, by default)
5. CapturixDoScan.exe (in
Program Files > Capturix Scanshare, by default)
You should see this 2 items on the Program
Can Capturix ScanShare work
with IIS ?
Yes, you will need to
configure a different port to ScanShare. Just go to configuration, select
Server and choose a different port (eg:8080)
Capturix ScanShare does not
respond to Scan/Copy operations...
If its the first time you
use the application you will have to select scanner on the Configuration
Capturix ScanShare will work
with Windows 95/98/Me ?
No. Only past versions will work with this operating systems versions.
Scanshare does not print on network printer...
The service installed fine. From another
computer on the network I can click the copy button and the scanner will
run. Then the screen says "Printing", but nothing happens with the
Is it because this is a networked printer?
All computers on the network can see and print to this printer.
Capturix ScanShare runs as a system service, so the username will be
SYSTEM and that does not have access to network resources.
resolve the problem, just go to services control panel, and put a username
and password of a user that have permissions to use the
This account enter a username and a password that have access to that
printer (Administrator is recommended).
How can i
access from remote computers ?
ATENTION: Scanshare should
be installed ONLY on server computer (the computer that have
the scanner connected.)
It's very simple, if you
open the ScanShare configuration window >> Server, you will see the
local ip of the computer that is sharing the scanner:
To access from a client/remote computer:
- Open Internet Explorer
Then type the link that is on ScanShare
You will see this page:
Now you can click Scan or Copier and navigate
on the scanner menus.
Capturix ScanShare does
not respond under Windows 7 or higher
When installing the software you
should run the Setup with administrator privileges (Right mouse click Run as