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F.A.Q.
Send your questions to
support@capturix.com
Question: After the first reboot my computer is giving a error message
"OLEAUT32.DLL error" ?
ONLY IF YOU ARE RUNNING WINDOWS 95/98 you should download a repair tool for
this files from Microsoft.com
can be found at
http://download.microsoft.com/download/msninvestor/patch/1.0/win98/en-us/mcrepair.exe
Question: I have
a older version of Video Capturix installed can i install Video Capturix 2009 ?
Yes, but first uninstall the older Video Capturix, install Video Capturix 2009
and restart your computer.
Question: ATI Card's with new WDM Driver does not work. Any suggestion ?
I've used Video Capturix with various ATI All-In-Wonder cards (All-In-Wonder,
Pro, 128) with no problems.
Since ATI changed to the WDM drivers I've never been able to get Video
Capturix 2001 or 2002 Demo to work even when using the VFW wrapper, purely by
accident I found that if the Huffyuv video codec is installed along with the
VFW wrapper, Video Capturix works fine. I know it works with both the
All-In-Wonder 128 and All-In-Wonder 7500 and the new Catalyst drivers.
The Huffyuv codec can be found at
http://shelob.mordor.net/dgraft/www.math.berkeley.edu/benrg/huffyuv.html
Thomas S.
Question: Does Capturix software supports Windows ME ?
Yes ! Capturix Software is compatible with all Windows 95 or higher.
Windows 95, 98, ME, 2000, NT
Question: Can't find my device in Video Capturix Device List.
Your device driver must support Video for Windows device, if you have only a
WDM driver download vfwupd.exe and run this file.
Download: vfwupd.exe
This is a VFW to WDM Mapper, than select Microsoft Image Capture driver in
device button
Question: Do I need to uninstall the trial version and then download the full
version ?
No, After you register Video
Capturix 2009 you will receive all instructions
to unlock Trial Version.
Question: Would Video Capturix work with my video capture card/webcam ?
If your device is a Microsoft Video for Windows compatible device, it will
work.
See also: Video Capturix compatibility
Question: What is the best settings to record a small video clip to send via
e-mail ?
This is a very complex question because there are some factors that you must
decide:
- A CODEC with a very compression ratio slows the capture operation, this may
be responsible with many dropped frames. (A very fast CPU can resolve this
problem).
- Reduce Frame Rate. ( 12 or 10 recommended)
Audio must be set to 8000 hz , 8 bits, mono.
Remember AVI are a very big file when have a more than 5 minutes.
Question: I have problems capturing video clips with audio...
Many people thinks that is a software problem but your system have to be
configured to capture audio, you have to see also if you have selected the
right audio channel and check if audio signal is connected to your sound card.
See also: User Manual - Audio Problems
Question: I have problem uploading images to FTP Server with Windows 2000,
Video Capture Locks.
You must remove TCP/IP Security mode (must allow all ports).
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